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Shopping FAQ
- When will I get my orders delivered?
- By the EMS, the orders are delivered within two to three days from the date of the day after confirmation of payment by credit cards, and within six to seven days by small parcel. Customers can check the status of the delivery by clicking the "delivery status."
- The product is delivered with a damage.
- When there is a damage in the product delivered, return the damaged product to the concerned post office and send a mail to the ePOST webmaster.(worldmaster@krpost.net)
- Information on the Place of Orders to Be Shipped.
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- For exact shipments, please make sure to enter the exact address of the recipient of the products you order.
- Members can file the addresses of possible recipients in advance and send the products just by clicking on the recipient.
- Senders can write messages on chosen cards to be mailed with the products. - How can I get a refund?
- Please inform the ePOST webmaster of the order number of the concerned product (worldmaster@krpost.net) and request for refund. The concerned post office will make the refund after confirmation of the receipt of the products returned.
- What if the delivered product is not the one or of a wrong size I ordered?
- A Please call ePOST management team at (worldmaster@krpost.net) and follow the procedure for the return.
- I need more information on the producer.
- Please leave a post in the "customers' bulletin" whatever you have questions of and you will get a prompt reply with the required information.
- I have questions on the use of the product.
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Visit the specific product's site and you will be able to get detailed information on the product and producer.
For further information, please send a mail to the ePOST webmaster. (worldmaster@krpost.net) - How are the international disputes handled?
- The ePOST management team (worldmaster@krpost.net) compiles the customers' complaints and reports to the Customer Services at International Post in the Korean Ministry of Information and Communication. The concerned authority then gives directions on the adjustmental measures to the concerned post office, which are then forwarded to the concerned customer.